Negative Feedback I bought 2 Sandisk Cruzer 16GB.
Barely 1 month later, one of the two flash drives had a problem. Surprise, surprise.
Contacted Sandisk for Chat support and they told me that the item should be replaced... anyhow, since it doesn't have any warranty, I really can't argue now, can't I?
Besides the point, I'm not angry about the defective equipment, I just hate the service one representative has done to me.
FIRST: I had to call different numbers and talk to different people just so I could get the right person handling the shipment and to know the account information so that I could desposite the payment.
SECOND: I had to pay Php 175.00 for shipping fee for both flashdrives via LBC -- and this is a delivery WITHIN METRO MANILA. I already had my doubts since it's a tad bit too expensive -- taking into consideration some of my personal experiences paying for LBC shipment fees in the past. I was foolish enough not to argue.
THIRD: After depositing the payment, I expected the item to be processed later that day and that it will arrive by the next day. The representative, Ms. Hasmine, TEXTED me that LBC CANNOT DELIVER DIRECTLY TO MY HOME and that she had to get a reply ASAP on what LBC branch I could pick up the item since she's in the LBC store right at that very moment. If she really valued service and the money I am paying for, then she should at least have the decency to CALL ME to inform me of the matter. I read the text 30 minutes later. I replied but she texted me in a bitter tone saying that she already left the LBC store since she didn't recieve any replies from me and that she'll process it by tomorrow.
FOURTH: Since Ms. Hasmine processed it a day later, the package was delayed due to the holiday rush. I ended up receiving the item 3 days after I deposited the payement. Magkano ba 1 minute na call ngayon at di nila kayang tumawag para sa mga ganitong bagay?? Paano kung kailangang-kailangan ko yung bagay na to pero hindi nakarating sa tamang oras? Kasalanan mo pa kasi hindi mo tinignan ang cellphone mo. Pakialam ba nila kung may importante kang ginagawa kaya hindi mo namalayan na may nagtext pala sayo?
FIFTH: Of the multiple transactions I've had with LBC, both locally and internationally, this is the ONLY time I've had to pick up an item at an LBC branch. The nearest LBC branch I chose so pick up the item is less than 500 meters away from my home. Also, about 1 to 1.5 kilometers away opposite the direction of that LBC branch, there are 2 more LBC branches -- that's a total of 3 LBC branches surrounding my home, yet surprisingly it's not within the delivery scope of LBC. WOW. Another bizzare occurence, a few days after that, I order some earphones from an electronic store in Makati but this time, LBC was able to deliver it on my doorstep. HA. Another WOW.
I DO NOT RECOMMEND THIS SELLER.
Let my experience be an example.
Thank you for helping us to improve our services.

Ø We do apologize for the inconvenience, with regard to this we actually post the number where you should text whenever you want to place an order with us. Currently in most of our ads we are placing a link for an order form. If the client fills out the order form we usually respond with the bank account number and the whereabouts of the product.
Ø For shipping and handling we asked for a little extra that was actually used for packaging and transportation for shipping your product. I understand that the usual shipping fee for this is Php 150.00 – 155.00, the remainder of the shipping fee went for the packaging and transpo. If in the first place you didn’t agree with our shipping rate you would have informed us, and we could have talked about it.
Ø I understand your point, and I am sorry for what happened. I can see that there were certain misunderstandings, we hope that you won’t cut the tie with us. We assure you so as other clients in the future that this won’t happen again. Again we apologize for any inconvenience.
Feedback for:
16GB SANDISK CRUZER EDGE USB FLASH DRIVE